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Terms and Conditions   ​ ​ ​ ​ ​ ​ ​ ​ ​​Last Updated: 10th March, 2025

We kindly ask you to review and follow the terms and conditions, which help define our relationship and outline your rights and responsibilities. These guidelines are in place to ensure a smooth, safe, and enjoyable experience for everyone.

1. Tours Policy

At Island Explorer Birding Tours, we strive to provide an enriching and enjoyable experience while ensuring the safety and comfort of all participants. Please take a moment to review the following guidelines, which outline important details regarding tour itineraries, logistics, participation requirements, and responsibilities.

1.1 Tour Itineraries & Modifications

  • The descriptions and images provided on our website are intended to offer a general idea of the experience we offer. We reserve the right to modify them if necessary. Adjustments may be required due to regulatory compliance, operational requirements, or unforeseen circumstances. Any such changes will be made with the intent to maintain the quality and integrity of the tour experience and will be communicated in advance, and we will ensure that the overall quality and essence of the tour remain unaffected. Please note that minor itinerary modifications do not qualify for cancellations or refunds. 
  • Full-day individual tours typically last 6-8 hours, often includes a break for breakfast or meals, whereas half-day tours span approximately 3-4 hours, with starting times varying depending on the specific tour. Night Spider watching and daytime butterfly watching tours have varying durations, and clients will be informed of exact timings before the tour. While we strive to adhere to these timeframes, factors such as weather conditions and wildlife activity may result in slight variations ​

1.2 Tour Leaders & Group Size

  • The tour leader(s) assigned to your experience may be subject to change if necessary. While we always aim to provide the leaders listed on our website, substitutions may occur without prior notice. Rest assured, all our guides are highly trained and committed to delivering an exceptional experience. A change in tour leader does not qualify for tour cancellations or refunds.
  • Each scheduled tour has a designated maximum group size, as specified on our itinerary. However, in cases where two people traveling together request the final available spot, we may accommodate them, slightly exceeding the original group limit

1.3 Tour Inclusions & Exclusions

  • Unless specifically mentioned, our tour packages may include accommodation (where applicable), Breakfast, meals, drinking water, transportation by vehicle, fuel costs, entrance fees, ferry/ ship tickets, and the services of a professional guide.
  • However, the tour price does not cover certain additional expenses like camera fee, as well as the cost of beverages, including both alcoholic and non-alcoholic drinks, unless explicitly stated otherwise, laundry services and other personal grooming expenses Additionally, any optional activities or excursions that are not listed in the official itinerary will incur separate charges. Personal expenses such as shopping, medical costs, and incidental charges are also not covered. 
  • Furthermore, domestic flight tickets to and from the Andaman Islands are not included in the tour package, and guests must make their own travel arrangements to reach the starting point of the tour. We encourage all participants to carefully review the inclusions and exclusions before booking and to reach out for any clarifications.

.1.4 Accommodation & Room Sharing

  • For our scheduled tours, we accommodate participants who opt for shared accommodations. Roommate pairings are arranged based on booking order, and we will do our best to find a suitable match. However, if a roommate is not available, a single occupancy fee will apply. 
  • If an assigned roommate cancel before the tour begins and no replacement is found, the additional cost of single occupancy would be our responsibility. While guests are welcome to request a specific roommate, we cannot guarantee availability. 
  • If, during the tour, a decision is made to discontinue sharing accommodations, any additional expenses will be shared equally. We encourage open communication regarding accommodation preferences to ensure a comfortable and seamless experience.

1.5 Respect & Conduct Guidelines

  • At Island Explorer Birding Tours, we deeply value a respectful and inclusive environment. We believe that every individual, regardless of race, gender, ethnicity, or personal background, deserves to be treated with dignity. Any form of discrimination, harassment, or inappropriate behaviour, whether verbal or physical will not be tolerated. If a client(s) is/ are found to be engaging in conduct that compromises the well-being of others, we reserve the right to cancel participation and they may be removed from the tour without the possibility of a refund. Additionally, appropriate actions may be taken as necessary, including restriction from future bookings, legal proceedings, or involvement of local authorities, if required.

1.6 Rescheduling and Transfer 

  • Clients who need to reschedule our scheduled or custom group tours may do so at least 15 days in advance, subject to availability, without any additional fee. However, rescheduling within less than 15 days of the tour date may be considered on a case-by-case basis and will incur a rebooking fee of 10% of the tour cost, which will be communicated via email. A rescheduled tour must be completed within two months from the original booking date.
  • If a client wishes to transfer their booking to another person on our our scheduled or custom group tours they may do so by notifying us at least 5 days before the tour start date. The new participant must meet all tour requirements, and any additional costs, such as permit/ Ship or ferry name changes, will be the responsibility of the replacement client.
  • To request a rescheduling, or booking transfer, please contact us at info@islandexplorer.in or call at +91 9933202175

1.7 Health, Safety & Liability

  • To ensure a comfortable and safe experience, Clients should be in good health and able to walk on uneven terrain where necessary. It is essential that any medical conditions, allergies, or specific health concerns that may impact participation are communicated to us at the time of booking. 
  • While we take every precaution to ensure your safety, Island Explorer Birding Tours shall not be liable for any personal losses, damages, accidents or additional costs incurred by participants, including expenses due to delays, cancellations, or changes in travel plans. 
  • Participants must follow the guide’s instructions at all times to ensure safety.

1.8 Wildlife & Environmental Considerations.

  • Respect for wildlife and the environment is a core value of our tours. Participants are kindly requested to avoid disturbing animals, refrain from littering, and not remove plants or natural materials from their surroundings. For Owl watching and night spider watching, we kindly request that our clients to minimize the use of flash photography, as it may disrupt nocturnal species. 
  • Maintain a safe and respectful distance from all wildlife to avoid causing stress or disturbance. Feeding wildlife is strictly prohibited, as it can alter their natural diet and dependency on humans. 
  • The collection of any natural samples, including plants, flowers, shells, rocks, feathers, dead corals or any part of wildlife, is strictly prohibited. Removing these elements disrupts the delicate balance of the ecosystem and can negatively impact local biodiversity. Clients are encouraged to appreciate and photograph nature without disturbing or extracting any part of it. Violation of this policy may result in removal from the tour, and in some cases, legal action as per environmental regulations.

1.9 Media Usage

  • Additionally, Island Explorer Birding Tours may take photos or videos of group/ individual participant activities during the tour for promotional purposes. If you prefer not to be included in any promotional materials, please let us know in advance, and we will fully respect your request.
2. Payment Policy

2.1 Booking Process

  • To secure a booking, you can submit an inquiry through our official website booking form, or directly contact us with all details via email, phone, or WhatsApp at +91 9933202175. Upon receiving your inquiry, we will provide details regarding the seat availability, tour cost and payment instructions. To proceed with your reservation, payment must be completed as per the terms outlined below.

2.2 Payment Terms

  •  All scheduled group tours or customized group tours must be booked in advance.  
  • For Bookings made more than 60 days earlier to the tour start date, an advance, payment must be made as per the amount specified which will be conveyed in the email communication and the remaining amount must be paid on the commencement of tour. Whereas for Bookings made less than 60 days before the specific tour start date, full payment is required at the time of booking. Failure to make the advance or full payment within the required timeframe (will be communicated by us) may result in automatic cancellation of the booking.
  • For tours including full-day Birdwatching session, half-day birdwatching session, night spider watching, and daytime butterfly watching, a 50% advance payment is required at least 5 days before the tour date to confirm the booking. The remaining 50% must be paid on the commencement of tour. Failure to make the advance payment within the required timeframe may result in automatic cancellation of the booking.
  • Payments are non-refundable unless otherwise stated in our Cancellation Policy.

2.3 Accepted Payment Methods

  • We accept payments through electronic funds transfer (EFT), debit cards, most major credit cards, and UPI. Payment details and instructions will be shared once your seat availability is confirmed. After receiving your payment, we will send an acknowledgment.
3. Cancellation Policy

We understand that plans can change, and we strive to provide a fair and transparent cancellation policy. Please review our policy below.


3.1. Cancellation by the Client(s)

  • In case of our regular scheduled tours or customized group tours, if a cancellation is made prior to 30 days before the tour start date, clients will receive a 50% refund of initial payment. For cancellations made between 15 to 29 days before the start date, a 30% refund of initial payment will be issued. Unfortunately, cancellations made less than 15 days before the tour will not be eligible for a refund. 
  • In case of our other tours, including full day or half day birdwatching tours, Night Spider tours, or full day or half day hiking tours if a cancellation is made prior to 5 days before the tour start date, clients will receive full refund of the advance payment. Unfortunately, cancellations made less than 5 days before the tour start date will not be eligible for a refund
  • To request a cancellation, please contact us at info@islandexplorer.in or call at +91 9933202175. Refunds will be processed under seven business days after approval and will be processed via the original payment method.  

3.2. Cancellation by Us

  • We reserve the right to cancel a scheduled tour if there are insufficient reservations, with a notice period of at least 30 days before the start date. In such cases, guests will receive a full refund or the option to reschedule free of charge. New bookings will not be accepted less than 30 days before a tour that has already been cancelled due to low reservations.
  • If we must cancel a tour before it starts or after it has begun due to unforeseen operational reasons, clients will receive a full refund or the option to reschedule at no additional cost. In the event of severe weather, natural disasters, or unsafe conditions, we may cancel the tour/ sessions for safety reasons. Clients will then have the option to reschedule free of charge, subject to availability, or receive a full refund if rescheduling is not possible.
  • No refunds will be provided for voluntarily skipped activities, breakfast, meals, permits, accommodations, or guide services. However, in the case of a medical emergency or other valid reasons, exceptions may be considered on a case-by-case basis.


4. Privacy Policy

4.1 Information Collection and Use

  • Island Explorer Birding Tours takes your right to privacy seriously and wants you to feel comfortable using our Site. The general use of our Site does not require registration, you can visit our website without providing your Personal Data.  
  • We do not collect personal information for any purpose other than to respond to you. If you choose to provide us with personal information like filling out a Contact Us form with an e-mail address, Name, Phone Number (which you must provide for a localized response to any incoming questions or comments to us) and submitting it to us through the website, we use that information to respond to your message, and to help you get the information you have requested.
  • If you are asked for any other Personal Information by us, you will be informed how it will be used. If at any time you believe the principles referred to in this privacy statement have not been followed, or have any other comments on these principles, please notify the concerned through the contact us page.
  • We do not sell or disclose your data to unrelated entities. You retain the right to access, correct, or request deletion of your data by contacting us directly. 
  • By providing your data, you agree to its use for booking management, communication, and marketing (only with your consent).

4.2 Security Measures 

  • We implement industry-standard security measures, including SSL encryption, to protect your personal data. However, in the unlikely event of a security breach that poses a significant risk to your rights and freedoms, we are committed to notifying you promptly and taking appropriate action to mitigate any potential impact.

4.3. Changes to the Privacy Policy 

  • We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Site. If we make material changes to this Privacy Policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

4.4. Legal Compliance 

  • We reserve the right to release and disclose any personal data provided by you only to law enforcement or other governmental officials as may be required by law or in our sole and absolute discretion (as may be permitted by law), deem necessary to comply with any applicable law or at the request of any governmental entity or agency.

4.5. Website Content Protection 

  • All content on this website, including but not limited to text, images, graphics, and other media, is the property of Island Explorer birding Tours and is protected by copyright laws. Unauthorized reproduction, distribution, or use of any content without prior written consent is strictly prohibited.
  • Visitors may view and interact with the content for personal, non-commercial purposes only. Any attempt to copy, modify, or republish any material without permission may result in legal action. If you wish to use any content from this website, please contact us for written authorization.